rd111 Privacy Policy

Our Commitment to Your Privacy

At rd111, we understand that privacy is not just a legal obligation — it is a fundamental part of the trust you place in us every time you log in, place a bet, or make a deposit. This Privacy Policy applies to all users of rd111, including those accessing the platform from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and every other city and district across Bangladesh.

This document sets out in clear, plain English the categories of personal data rd111 collects, the lawful bases on which we process that data, who we share it with, how long we retain it, and the choices available to you. By using rd111, you acknowledge that you have read and understood this policy. If you have any questions, please contact our support team at the address provided at the bottom of this page.

Information We Collect

When you register an account, use our services, or contact our support team, rd111 may collect the following categories of personal information:

• Identity data: full name, date of birth, national ID or passport number (for KYC verification purposes).
• Contact data: email address, mobile phone number, and residential address as provided during registration.
• Financial data: payment method details (bKash, Nagad, Rocket, Upay, bank account identifiers), transaction history, deposit and withdrawal records.
• Usage data: pages visited, games played, betting activity, session duration, IP address, device type, operating system, and browser information.
• Communication data: records of any correspondence you send us, including support tickets, chat logs, and email exchanges.
• Technical data: cookie identifiers, session tokens, and similar tracking technologies used to maintain your logged-in state and improve site performance.

We collect only the minimum data necessary to deliver our services safely and in compliance with responsible gaming standards. We do not collect data from users under the age of 21.

How We Use Your Information

rd111 uses your personal data strictly for the purposes described below. We do not process your data for any purpose incompatible with these stated aims without first obtaining your explicit consent:

• Account management: to create, verify, and maintain your rd111 account, process your deposits and withdrawals through bKash, Nagad, Rocket, or other supported methods, and ensure your funds are credited accurately.
• Service delivery: to provide access to cricket betting, live casino, slots, crash games, fishing games, and all other rd111 products and features.
• Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, multi-accounting, and other prohibited activities.
• Responsible gaming compliance: to monitor betting patterns that may indicate problem gambling, apply self-exclusion or deposit limit restrictions when requested, and flag accounts for manual review if necessary.
• Customer support: to respond to your queries, resolve disputes, process complaints, and improve our service based on your feedback.
• Platform improvement: to analyse aggregated usage data (in anonymised form) so we can optimise our website, fix technical issues, and deliver a better gaming experience to all Bangladesh players.

Cookies and Tracking Technologies

rd111 uses cookies and similar technologies to keep you logged in, remember your preferences, analyse site traffic, and protect against fraud. Cookies are small text files placed on your device when you visit our platform. There are two main types we use: (1) Essential cookies, which are strictly necessary for the site to function — for example, maintaining your login session and your account balance display; and (2) Analytics cookies, which help us understand how users navigate the platform so we can improve it over time. These analytics are aggregated and anonymised; no individual user profile is sold or shared.

You can control or disable cookies through your device or browser settings. Please note that disabling essential cookies may affect your ability to use certain features of rd111, including staying logged in or viewing your real-time balance.

Data Sharing and Third Parties

rd111 does not sell your personal data. We may share limited data with trusted third-party service providers solely to enable the operation of our platform. These parties are bound by strict data-processing agreements and are prohibited from using your data for their own commercial purposes. Categories of third parties we work with include:

• Payment processors: bKash, Nagad, Rocket, Upay, and linked banking partners receive only the minimum transactional data required to process your deposit or withdrawal securely.
• Game providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data to resolve game disputes or verify RNG fairness — they do not receive your identity or financial data.
• Identity verification services: KYC providers may receive your identity documents to verify your age (21+) and nationality as part of our responsible gaming obligations.

rd111 may also disclose personal data when required to do so by applicable law or when necessary to protect the rights, property, or safety of rd111, its users, or the public. In all such cases, we will disclose only the minimum data necessary and will document the disclosure appropriately.

Data Retention

rd111 retains your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, and enforce our agreements. Specifically: account identity and KYC documents are retained for a minimum of five years after account closure; transaction records are retained for a minimum of five years; communication and support records are retained for up to three years; and technical usage logs are typically anonymised or deleted within twelve months.

When personal data is no longer required for any of the above purposes, rd111 will securely delete or anonymise it in accordance with industry-standard data destruction practices.

Your Privacy Rights

As an rd111 user, you hold the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details at the bottom of this page. We will respond within a reasonable timeframe, typically no longer than 30 days:

• Right of access: you may request a copy of all personal data rd111 holds about you.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
• Right of erasure: in certain circumstances, you may request that we delete personal data we hold about you, subject to our legal retention obligations.
• Right to object to processing: you may object to the processing of your personal data for direct marketing purposes at any time.
• Right of data portability: you may request that we provide your personal data in a commonly used, machine-readable format so you can transfer it to another service provider.

Please note that some requests may be subject to identity verification before we can process them. We will never charge a fee for exercising these rights under normal circumstances.

Security of Your Data

rd111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These include SSL/TLS encryption on all data transmissions, access controls that restrict internal staff access to personal data on a strict need-to-know basis, regular security audits of our platform infrastructure, and certified RNG technology to ensure game fairness is not compromised. We also monitor for unusual account activity in real time to detect and respond to potential security incidents promptly.

Protection of Minor Players

rd111 operates an age-restricted platform. Our services are strictly for adults aged 21 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 21. As part of our KYC onboarding process, all new users are required to verify their age before they can deposit, withdraw, or place bets on the platform.

If rd111 becomes aware that personal data has been collected from a user under the age of 21 without appropriate age verification, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child may have created an account on rd111 should contact our support team immediately at [email protected].

Changes to This Privacy Policy

rd111 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify registered users via email or via a prominent notice on the platform. The updated policy will take effect from the date displayed at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

Your continued use of the rd111 platform after any changes to this policy constitutes your acceptance of the updated Privacy Policy. If you do not agree with any changes, you must stop using the platform and may request account closure by contacting our support team.

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way rd111 handles your personal data, please do not hesitate to reach out to our dedicated support team. We aim to respond to all privacy-related enquiries within 30 days of receipt.

Email: [email protected]